You can request deletion of your Qwe Care account and its health records at any time. An accepted request locks the account; cleanup continues in the background.
How to Delete Your Account
Open the Qwe Care app → Go to the Profile tab → Tap Request account deletion. Confirm your Google or Apple account if prompted, then confirm with your device screen lock. After the request is accepted, you are signed out and your account is locked while records and stored files are removed.
Send an email to support@qwe.care with the subject
"Account Deletion Request". Our team will verify your account and tell you when the request has been accepted.
What Data Is Deleted?
- Your account identifier, name, email address, and profile details.
- All extracted biomarker metrics, history, and test dates.
- Any stored laboratory report documents or file references.
- Account-linked purchase records held by Qwe Care.
Data Retention Policy
Acceptance starts a durable deletion job, locks the account and revokes your sessions. Account-linked health and purchase records and stored reports are removed from active systems asynchronously, so acceptance does not mean cleanup has finished. Database recovery history may retain older data for up to 30 days. A keyed deletion receipt may remain for 30 days to confirm a request after a lost response. To preserve report allowances if the same person signs up again, a keyed hash of the sign-in identity and report usage counts remain for the lifetime of the service. This retained record contains no reports, health data, name, email, or store purchase records. Operational logs may include IP addresses, account identifiers, request details, and errors for security and troubleshooting; their retention depends on the hosting provider's settings. Contact support if you need an update on a pending request.
Deleting your Qwe Care account does not cancel a subscription. To stop future renewals, cancel it in App Store subscriptions or Google Play subscriptions, depending on where you subscribed.