At Qwe Care ("we", "our", or "us"), we prioritize the privacy and security of your personal and health information. This Privacy Policy explains what data we collect, how it is handled, and your rights when using the Qwe Care iOS, iPadOS and Android apps and website (https://qwe.care).
1. Information We Collect
- Account Information: When you sign in with Google or Apple, we receive your provider account identifier and the name or email address you choose to share. We do not collect or store your Google or Apple password.
- Health & Biomarker Data: Diagnostic laboratory reports, biomarker measurements (e.g. Vitamin D, Cholesterol, Glucose, HbA1c), reference ranges, and test dates uploaded or entered by you.
- Documents & Files: Photos or PDF files of lab tests that you choose to upload. We keep the original file with its report so you can open it later. Deleting a report or your account starts removal of its stored file; background cleanup may take time to finish.
- Purchase Information: We process App Store and Google Play purchase identifiers and subscription events to verify access and handle renewals or cancellations.
2. How We Use Your Data
- To parse, organize, and present your biomarker test results and historical trajectories.
- To send report content to an external processing service for extraction and biomarker matching, then store extracted results in your account.
- To compare biomarker levels against available reference ranges; some results remain unassessed.
- To maintain and secure your personal user account.
- If you turn on Health Connect sharing in the Android app, to export your saved weight, body fat, blood pressure, pulse, and blood sugar readings to Health Connect on your device. Qwe Care does not import Health Connect data. Turning sharing off stops future exports; readings already shared remain in Health Connect until you remove them there.
- If you turn on Apple Health sharing in the iOS app, to export your saved weight, body fat, blood pressure, pulse, and blood sugar readings to Apple Health. Qwe Care does not read or import Apple Health data. Turning sharing off stops future exports; readings already shared remain in Apple Health until you remove them there.
We do not sell your health data to advertisers or data brokers. Report content is processed by our hosting and report processing providers. Sign-in and billing also involve Apple or Google services, depending on your device and purchase.
An authorized Qwe Care administrator may view an uploaded report, its original PDF, and the results saved from it to investigate processing problems and check the quality of the records shown in the app. Detailed report and PDF access is restricted to authorized administrators and recorded in an internal access audit.
3. Data Security & Storage
Data is transmitted over HTTPS. Account and health data is stored in our cloud database, and uploaded original reports are stored in object storage. Structured health records and purchase records remain while your account is active unless you delete a report or account. Temporary report processing checkpoints are removed when processing finishes. On Android, private account and health caches are encrypted on the device. Opened original PDFs are saved in a private cache, removed when you delete their report, and cleaned after 24 hours on the next app foreground or when the account changes. On iOS and iPadOS, the sign-in session is stored in Keychain, widget readings and sharing preferences are stored locally, and original PDFs are held in memory while viewed. Files you open with another app are then handled by that app.
4. Data Deletion & User Rights
You can request account deletion in the app after confirming your device screen lock, or follow the instructions on our Account Deletion Page. Once accepted, the account is locked and sessions are revoked. Account-linked health and purchase records and stored report files are removed by background cleanup; file deletion can remain pending after the request succeeds. Database recovery history may retain older data for up to 30 days. A keyed deletion receipt may remain for 30 days to confirm a request after a lost response. To preserve report allowances if the same person signs up again, we retain a keyed hash of the sign-in identity and report usage counts for the lifetime of the service. This retained record contains no reports, health data, name, email, or store purchase records. Operational logs may include IP addresses, account identifiers, request details, and errors for security and troubleshooting; their retention depends on the hosting provider's settings.
5. Children's Privacy
Qwe Care is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
6. Contact Us
If you have questions or concerns regarding this Privacy Policy or your data, contact our designated privacy team at: